Filipino mentality? Yep you heard it loud and clear!
Before I begin I I’d like to clarify my purpose. I am not writing this blog to bash my fellow Filipino’s in the Philippines but the main purpose of this blog is to give you tips and pointers the differences in culture when it comes to management between north America and the Filipinos in the Philippines. I have a first hand experience dealing with Filipino company and I thought that I’d share you some of this pointers.
My background aside from real estate is supply chain management I have an immense knowledge, broad training and experience in sales, management and leadership so what I am about to tell you is some pointers you should know when dealing with contracts overseas specially in the Philippines.
Of course number one rules when setting up a business including contracts specially from overseas is understanding the culture and the re-coursed that you have should anything were to happen in your business and this includes the choice of law for example, which jurisdiction and choice of law your contract applies to. This part is very very important when setting up contracts especially in a war zone areas.
Let’s talk about the Philippines. Here are the 5 key pointers you should know when dealing with Filipino business in the Philippines.
Filipinos are known for their friendliness and hospitality. This extends to the business environment. Filipinos place great emphasis on polite language and gentle conversations. This also sometimes translate to passive mentality and most of the time they work in a top down style of management or what I call it introversive style of management. In some cases being assertive can be interpreted as being arrogance.
If you are a employee and are use to face to face conflict resolution you may appear to be arrogant and in-subordinate towards your manager that could potentially put you in predicament situation.
2. Centralized Environment:
Filipino’s likes to be in control of their company so they take pride on their position and sometimes they extend it beyond nepotism where they elect their relatives hire their friends to run their corporations in order to have a complete control of their company.
Cross functional team department is usually centralized where they operate on hierarchy level to get the task completed. Centralized environment is effective when it comes to control of finances but when dealing with customer response time where SLA (Service Level of Agreement) is involved it could pose a real issue.
In north America most successful CEO are good leaders which they empower their subordinate encouraging them to make key critical decision and foster accountability. Mistake is viewed as a learning curve and not a way to be punish. This fact was studied and proven in the Ivy School Business where they found out that most leaders are good thinkers possess with good managerial skills and usually not vice-versa. This is also true in the Japanese style of management which is why most Japanese is loyal to their employer and that loyalty is seen a virtue.
3. Use of Acronyms:
Most of the time when Filipino communicates in e-mail they use acronyms or abbreviations and that if you are not familiar with the subject matter you may be lost. Example PDC (post dated checks), CTS (Contract To Sell), SLA (Service Level of Agreement), Ex-Com (Executive Commitee), Derek (Director), Bossing (Manager) etc. So if you are not familiar with them it will feel like you are reading twitter messages.
4. Application Process:
This is the most I have a hard time understanding it. You will be shocked to know that some company impose age limit on applications and sometimes require a picture on their resume. And by the way they don’t call it “resume” they call it “CV.” So if your company likes to harness talent and foster an environment free of discrimination this may pose an issue. Yep! customer service is known for this business model the more attractive and younger you are the better chance you have.
5. Poor Customer Service Response:
Unless a company is a subsidiary of a north american company customer service is usually poor. If you are a consumer and need to speak to somebody locally from overseas the chances are you will get frustrated. They are very slow in response time, have poor VOIP reception, and a conversation sometimes can be dull and may seem that they are doing you a favor by talking to you. You don’t believe me? I’d like you to try calling a main customer service hotline of a major banks and you will notice that most of the time you will hear somebody gossiping on the background and on top of that you will get transferred 20 times on the switchboard before the line cuts off.
If you are an assertive person and posses a strong tonality on your voice you can be easily mistaken for being aggressive or rude. So if you are Canadian used to calling Rogers customer service about your cell phone bill I’d suggest you tone down your voice a little.
So if you are thinking of owning a business in the Philippines the chances are you may come across with any one of the 5 pointers I have provided. And for some reason that you are not agreeing with the content of my blog I’d like you to make a comment.
For your real estate needs in the Philippines we can also help you. We are Canadian entity and very experience in pre-sale real estate in the Philippines. We are also Filipino but we don’t have a passive Filipino mentality. Our goals is to make you happy with the help that we provide that you’ll gladly introduce us to your friends and your family.