1. Information We Collect
We collect information you provide directly to us, such as when you use our AI concierge, subscribe to our newsletter, or submit an inquiry. This may include your name, email address, preferred investment goals, and budget range. We also collect usage data through standard web analytics (page views, session duration, referral source) to improve our service.
2. How We Use Your Information
We use the information we collect to: provide and improve our AI-powered real estate advisory service; personalize property recommendations based on your stated goals and budget; send you relevant market updates and newsletters (with your consent); respond to inquiries and support requests; and comply with legal obligations. We do not sell your personal information to third parties.
3. AI Conversation Data
Conversations with LUX and NOVA AI are processed via secure API connections. Session transcripts may be stored temporarily to improve AI response quality. You may request deletion of your conversation history at any time by contacting us. We do not use your conversation data for advertising purposes.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to maintain session state, remember your language preferences, and analyze site traffic. You can control cookie behavior through your browser settings. See our Cookie Policy for full details.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure database storage, and access controls. While we take reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive financial information through our chat interface.
6. Third-Party Services
Our site may link to third-party platforms including Supabase (database infrastructure), ElevenLabs (voice synthesis), and OpenAI (AI processing). These third parties have their own privacy policies. We encourage you to review them independently.
7. Your Rights
Depending on your jurisdiction, you may have rights to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; withdraw consent for data processing; and lodge a complaint with a data protection authority. To exercise these rights, contact us at privacy@luminephilippines.com.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our services after updates constitutes acceptance of the revised policy.
Questions?
Contact us at privacy@luminephilippines.com